FREQUENTLY ASKED QUESTIONS
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Shipping and Orders
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You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
GIVENCHY does not offer exchanges.
Please follow the returns procedures below in order to return your products to us free of charge.
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Givenchy items are delivered everywhere in United States, with the exception of overseas departments, Puerto Rico and Hawaii.Givenchy does not deliver orders to P.O. boxes, hotels, university campuses or APO/FPO addresses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Orders made from the website of a country different to that of the delivery address will not be processed.
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Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in My Order section of your online Customer Account at Givenchy.com or by contacting our Customer Service.
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Ready-to-wear
The properties of certain materials and/or certain product finishes (wrinkled, lustre, etc.) are not designed to be permanent. Repeated washes will alter the clothes’ appearance over time. This is completely normal and gives the article of clothing its appeal and very special character.
Please be aware of the risk of color transfer in personal items of clothing due to fabric dye from our products. Please read the following instructions carefully:
Printed fabrics
The printing on these fabrics are applied using traditional methods. Slight variations may arise – the visual variations between printed fabric designs are a natural result of this manufacturing process.
* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration.
Leather items
Leather is a natural material that needs to be handled with care. Different leathers will require care that is specifically tailored to their leather type.
* Try not to let your leather items rub against other objects as this may lead to color transfer
* Ensure your leather items are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration
Embroidered and/or sequined items
Embroidered details are created using traditional techniques, even though these deatils give products more character they tend to be very fragile.These items therefore need to be treated with care.
* Avoid allowing other objects to come in contact with your product in any way that could cause visible damage
* Avoid over-exposing your embroidered or sequined items to direct sunlight, artificial light or sources of high heat concentration.Denim items
Denim items undergo specific treatments and washes which give them their unique, timeless character. Visual variations between denim items occur naturally as a result of these processes.
These traditional treatments and processes may result in color transfer on the fabric’s surface. With washing, the effects of this transfer will slowly disappear.
* Keep your denim items away from other light-colored fabrics, furniture, and articles of clothing
* Avoid over-exposing your denim items to direct sunlight, artificial light or sources of high heat concentrationFurs
Fur is a very special product which requires very specific treatment in order to retain its natural beauty
Bags
In order to maintain the integrity of your handbag, we advise the following precautions:
* Ensure your leather goods are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of heat
* Keep leather goods away from water, oils, perfumes and cosmetics
* Ensure that you store your leather goods in a cool, dry place inside the protective felt pouch designed for this purpose
* Try not to let your leather goods rub against other objects as this may lead to colour migration.Leather items
* Leather is a natural material that needs to be handled with care, different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring a particularly high level of careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time, in order to prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannings found in vegetable matter. This leather is a delicate material which will develop a patina over time
* Ponyskin’ leather (actually made from calfskin) undergoes a special tanning process which does not remove the hair from the leather. To maintain the integrity of this product, try to ensure it does not rub against other objects
Coated canvas
* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soiling
Metal fittings
* The metal fittings of your leather goods are of excellent quality and will develop a patina over time
Jewelry
Each piece of GIVENCHY jewelry has been crafted using traditional techniques and the very finest materials,chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pieces of jewlery are exactly alike, which is exactly what generates their appeal and lends them their unique character.
In order to maintain the integrity of your jewelry, we advise you to take the following precautions:
* Handle your jewelry with care
* Keep your jewelry in its protective pouch
* Keep your jewelry away from chemical products (hairsprays/nail polishes, perfumes, creams, household cleaning products, insect repellents etc), as the use of these products may lead to the premature deterioration of metal, beads and certain gemstones
* Ensure your jewelry is kept in a dry environment when not in use and keep away from sources of heatGemstones and minerals
We recommend you follow the instructions already set out in this care guide in order to ensure the minerals, stones and crystals remain in their original state and retain their natural beauty.Vegetable-tanned leather
This leather is tanned using tannings found in vegetable matter. It is a delicate material and its color may be subject to slight variations over time. Avoid wearing this piece of jewelry with light-colored clothes.
Perspex
Clean using a soft, dry cloth. Keep away from water and any kind of chemical product.
Real wood
This piece of jewelry is made from untreated wood, meaning it can be affected by changes in atmospheric humidity or major variations in weather conditions. Extra precautions should be taken when storing jewelry.
Shoes
Every pair of GIVENCHY shoes is unique in that it has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pairs are exactly alike, which is exactly what generates their appeal and lends them their unique character.
In order to maintain the integrity of your shoes,we advise to take the following precautions:
* Ensure your shoes are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high concentration of heat
* Keep shoes away from water, oils, perfumes and cosmetics
* Ensure that you store your shoes in a cool, dry place inside the dust bags designed for this purpose
* Try not to let your shoes rub against other objects as this may lead to color transferLeather shoes
* Different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring particularly careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time
* Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. In order to maintain the integrity of this product try to ensure it does not rub against other objects.Fabric shoes
* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soilingMetal components
* The metal components of your shoes are of excellent quality and will develop a patina over time.
If you require any further information or have other questions in regards to product care and maintenance,please feel free to get in touch with any GIVENCHY sales outlet.
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Ground day - Free:
Delivery is estimated to arrive within 4-6 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.
Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following day.
Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.
All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday. This service is offered by GIVENCHY free of charge.
2nd day Air Delivery:
Delivery is estimated to arrive in 2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.
Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.
Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.
All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.
Delivery cost is 15 USD.
Next day Air Delivery:
Delivery is estimated to arrive within 1-2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.
Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.
Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.
All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.
Delivery cost is 20 USD.
Saturday delivery:
Delivery on Saturday for the orders placed on Friday before 2:00 pm ET. (subject to postal code eligibity for this service) for any order placed online or by phone.
Delivery cost is 20 USD.
Premium Delivery:
Same-day delivery between 6:30 pm and 9:00 pm, Monday through Saturday, only in NYC (Subject to postal code eligibility for this service) for any order placed before 2:00 pm ET Monday through Saturday. This service is not available on holidays.
Delivery cost is 25 USD.
Click & Collect:
Delivery from Monday through Friday in a selection of GIVENCHY stores for any order placed online or by phone. The stores available for this delivery service are:
- Givenchy New York Madison Avenue
- Givenchy Costa Mesa, California South Coast Plaza
- Givenchy Miami Aventura Mall
- Givenchy Miami Design District
- Givenchy Las Vegas
- Givenchy Soho
- Givenchy King of Prussia
- Givenchy Phipps Plaza
This delivery service is offered free of charge by GIVENCHY
Based on your product selection, we offer two times for in-store pickup:- Either same-day in-store pickup
- Or within 2 business days
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Purchase
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GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, JCB, CUP, Discover, Paypal, Apple pay. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
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All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
Personalized message
We offer the option to include a personalized message when sending a gift order.
Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
Receipt and Price
The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account.
The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
To contact our Customer Service, please consult the “Contact” section of the Site.
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BEWARE COUNTERFEIT GIVENCHY PRODUCTS
As a leading luxury brand, Givenchy addresses the issue of counterfeiting every day.
When a customer purchases a Givenchy product, they expect excellence of craftmanship and quality that lasts. Conversely, counterfeit replicas are most often made of inferior materials, with a demonstrable lack of know-how and artisanship, resulting in a product that does not stand the test of time.
Counterfeit products infringe on our designers’ creativity and misappropriate the expertise of our craftspeople. The sole guarantee of quality and product durability lies in purchasing genuine Givenchy products.
At Givenchy, we take the issue of counterfeiting extremely seriously. We constantly monitor and report purveyors of counterfeit wherever they are found, online and off.
Authentic Givenchy products are sold exclusively in Givenchy stores, through our official website www.givenchy.com, and via a selective network of approved retailers.
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All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.Givenchy agrees to not store your credit card details.In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.
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What is Klarna?
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.
How do I sign up?
If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.
What are the conditions to sign up?
To sign up, you will need :
1. A US-issued debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address
Has Klarna received my payment?
You can live chat with Klarna’s customer service agents 24/7 to confirm payment.
Will I still be charged if my order is cancelled?
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.
Can I pay before the due date?
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.
What if I return or cancel my order?
If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.
What happens to my statement, when I've returned the goods?
Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
My email address is not correct. How can I change it?
You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.
For any questions, do not hesitate to contact us by phone: 1 833 908 0147 or by E-mail.
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Need help, information, or want to place an order by phone?
Our team of staff is available to respond to your questions in English or Spanish, Monday through Saturday from 10:00 am to 9:00 pm (Eastern time). Contact them by calling +1 833 908 0147 (toll-free number for all calls from USA). They can assist you with your browsing experience and purchases.
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For any questions regarding the purchase of your item in a Givenchy store, please contact our Customer Service.
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Account
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The Givenchy.com website allows you to check the availability of our items in a selection of stores.
By browsing through our product categories, you will have the option of using the “Search by Store” option.
Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.
When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.
Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.
The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.
For any questions regarding the availability of our products, please contact our Customer Service. Our team of advisors will assist you in English or Spanish from Monday to Saturday from 10:00 am to 9:00 pm (Eastern time). (Toll-free number for all call from USA) You can also find our stores' contact information in Store Finder.
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Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.
You can also:
- Manage your newsletter subscription preferences
- Update your personal information
- Take advantage of suggestions for customized products and exclusive content
For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.
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NEED HELP?
Our team is available Monday to Saturday from 10:00 am to 7:00 pm (Paris time) to answer your questions in French, Italian or English.
- Live chat
- Call +33 14 431 1952
- Email contact@givenchy.com